Privacy Policy

Effective Date: 01-01-2024

At ChaturBuy.com, we respect the privacy of our sellers and are committed to protecting your personal and business information. This Seller Privacy Policy outlines how we collect, use, share, and safeguard the data provided by sellers when registering and conducting business on our platform.

By registering as a seller on ChaturBuy.com, you agree to the practices described in this policy.

1. Information We Collect from Sellers

• Business details: Company name, GSTIN, PAN, business address, registration documents
• Personal information: Name, email address, phone number of the business owner/representative
• Banking details: Account number, IFSC code, UPI ID (for payments and settlements)
• Product-related data: Inventory, pricing, product descriptions, images, and SKUs
• Transaction data: Orders received, payments, returns, refunds, and invoices
• Device and access info: IP address, browser type, login history, and location

2. How We Use Seller Information

• To register and verify your seller account
• To list and display your products on ChaturBuy.com
• To manage orders, returns, refunds, and settlements
• To communicate important updates, alerts, or promotional opportunities
• To comply with legal, tax, and regulatory obligations
• To detect and prevent fraud, misuse, or policy violations
• To improve platform services and seller experience

3. Sharing of Seller Information

• Buyers: Necessary contact and shipping info for order fulfillment
• Third-party service providers: Payment gateways, logistics partners, verification agencies, and marketing tools
• Government authorities: When required by law or in response to legal requests
• Internal teams: For account management, customer support, and dispute resolution

We do not sell your personal or business data to any third parties.

4. Data Security

• Encrypted storage and transmission using SSL
• Limited access to sensitive seller data
• Firewalls, access logs, and security audits to prevent unauthorized access

Despite our efforts, no system is completely secure. You are advised to use strong passwords and monitor your account activity regularly.

5. Cookies and Tracking Technologies

We may use cookies and similar tools to enhance your experience on the seller dashboard. These help us understand usage patterns, monitor system performance, and provide personalized content.

You may disable cookies through your browser settings, but this may affect certain features of the platform.

6. Your Rights as a Seller

• Access and update your information through your seller dashboard
• Request deactivation or deletion of your seller account
• Request clarification on how your data is being used
• Opt-out of marketing communications

To exercise any of the above rights, contact us at seller-support@chaturbuy.com.

7. Retention of Data

We retain seller information for as long as your account is active or as needed to comply with legal, regulatory, and tax obligations. After account deactivation, essential data may still be retained for auditing and dispute resolution.

8. Policy Updates

This policy may be updated from time to time. Any significant changes will be communicated via email or dashboard notification. Continued use of the seller platform constitutes your acceptance of the revised policy.

9. Contact Us

• Email: seller-support@chaturbuy.com
• Phone: +91-9987163214
• Office Address:
  WEB21CB ECOM RETAIL PVT LTD,
  NESCO IT Park, 10th Floor, Building 4,
  Western Express Highway, Goregaon East,
  Mumbai, Maharashtra - 400063.